Tour Administrator
- Location
- Oneonta, New York
- Date
- October 1, 2026
- Job Type
- Full Time
We are seeking aTour Administrator to spearhead our tour program. Duties include managing part time tour giudes, developing new business and leading tours. Hospitality and customer service experience preferred.
What you will do
- Administer booking processes ensuring all arrangements align with customer preferences and mill operations.
- Communicate effectively with customers to understand their needs and provide personalized planning.
- Coordinate part-time tour guide schedules ensuring that operating hours are covered.
- Coordinate with production to maintain inventory levels in Visitor Center gift shop.
- Engage local business, hotels and booking agencies to promote tour packages.
- Lead tours with an enthusiasm for the process and products to ensure five star reviews.
- Maintain detailed records of customer interactions, bookings, and itineraries to ensure accuracy and accountability.List Item
- Support sales efforts by providing excellent customer service, answering inquiries, and promoting tour packages.
- Other tasks as needed
Requirements
- Ability to adapt quickly to changing schedules and customer needs while maintaining attention to detail.
- Ability to travel locally is required.
- Evening and weekend availability is required.
- Excellent customer communication skills, both written and verbal, with a focus on delivering exceptional customer experience.
- Proven experience in a customer service role within the hospitality industry.
- Strong organizational skills with the ability to manage multiple bookings and schedules simultaneously.
- Reliable with reliable transportation
- Self-motivated individual looking for long term/career employment
Benefits
- Health insurance
- HSA
- Paid Vacation
- Retirement Plan
- Sick Leave
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We’re committed to creating the happiest company working for and is proud to provide equal opportunity to all. All the qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion.
- Experience
- 2 Years Experience
- Salary
- $20 - $25 (Hourly)
- No of Vacancies: 1
- Deadline
- November 1, 2026
Best Billets in the Game!
If you would like to work with us or just want to get in touch, we’d love to hear from you!
Phone
+1 (607) 436-9082
Address
359 Delaware County Highway #11
Oneonta, NY 13820
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